Customer Onboarding Manager FR / IT
Full-Time
Hybrid (Amsterdam or Utrecht, The Netherlands)
About Ynteq
We are Ynteq, a fast-growing start-up that builds an AI maintenance platform (CMMS) for the manufacturing industry. We are on a mission to make the industry smarter, cleaner and more efficient. Our platform has three unique selling points: simple-to-use, smart, and AI-native by design. Maintenance software today documents work after the fact. Ynteq focuses on making maintenance work better as it happens by removing friction, automating the obvious, and supporting better decisions.
The Role
Want to be the first step in a customer's success story? As a Customer Onboarding Manager for the French and Italian region at Ynteq, you will play a vital role in ensuring a smooth and efficient experience for our customers. You’ll help them seamlessly adopt our platform and maximize its value from day one, all while delivering exceptional service. You will work closely with internal teams to drive customer success and continuously improve our onboarding journey.
Your Responsibilities
Lead the Onboarding Journey: Take the lead in delivering a best-in-class digital onboarding experience. This includes identifying key customer needs during kick-off meetings and ensuring our platform is configured to meet their specific operational goals.
Customer Support & Education: Serve as the main point of contact for customers during their initial months, addressing functional challenges and providing training to ensure high user adoption.
Cross-Departmental Hub: Coordinate between Sales, Operations, and Product teams to resolve any initial setup issues quickly and ensure the customer’s voice is heard during product development.
Drive Growth: Stay alert for opportunities where our additional features can help customers further reduce downtime, and collaborate with Account Management to expand our impact.
Process Optimization: Use customer feedback to identify bottlenecks and take the initiative to optimize our onboarding workflows for a rapidly scaling environment.
Project Management: Manage multiple client implementations simultaneously, ensuring every milestone is met with precision and clarity.
Who are you?
Experience: 1–2 years of experience in a Customer Onboarding, Customer Success, or Customer Support role, ideally within a SaaS or technical environment.
Language Skills: The ideal candidate is fluent in both French and Italian. Do you speak one of those languages, please still apply! Dutch is not a requirement for this position.
Problem Solver: You have a proactive attitude and enjoy finding solutions to technical or organizational challenges.
Technical Affinity: You are comfortable with software tools and enjoy explaining digital platforms (like CMMS) to a variety of stakeholders.
Organized: You can manage multiple customer journeys simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced scale-up environment.
Why join Ynteq?
You will be part of a fast-growing scale-up where your results drive real-world impact for industrial businesses. We offer an open culture with a high degree of freedom and ownership. You’ll join a young, energetic team in Utrecht dedicated to solving one of the industry's biggest challenges, with plenty of room for professional development as we grow.
We provide all the resources you need to succeed, including a laptop, and an NS Business card for sustainable travel. We offer a hybrid work environment and prioritize employee happiness with regular team activities and a supportive atmosphere. Are you ready to help us shape the future of maintenance? Apply today!
